User FAQs

Save money. Get meals for less. Help reduce waste

💡 What is Flash Grüb?

Flash Grüb helps you discover affordable meals from local restaurants while reducing food waste.

You can buy:

  • Surplus meals at a deeper discount (end-of-day deals, up to 50% off)
  • Pre-order regular meal items ahead of time at a discount (up to 30% off)

Flash Grüb helps you discover affordable meals from local restaurants while reducing food waste.

🥡 Surplus (end-of-day deals)

  • Same-day only — order at least 1 hour before pickup time
  • Limited inventory per restaurant each day
  • Pickup is near closing time (shown in each listing)
  • You get what’s available that day

 

 

 

 

 

 

 

💡 Surplus meals are limited — grab yours early to avoid missing out

🍱 Pre-Order (discounted scheduled meals)

  • Pre-Order opens daily at 5:00 PM
  • Order before the cutoff for your meal:
    • 🍱 Lunch
      • Order by 10:00 AM
      • Pickup 11AM–3PM
    • 🍻 Happy Hour
      • Order by 2:00 PM
      • Pickup 3PM–5PM
    • 🍽️ Dinner
      • Order by 5:00 PM
      • Pickup 6PM–9:45PM

 

 

💡 Pre-orders let you plan ahead and secure exactly what you want across lunch, happy hour, and dinner

Yes

Free Plan users can:

  • Buy surplus meals
  • Browse pre-order meals

Wallet Cash Plans automatically load your wallet each month and unlock extra savings.

🆓 Free Plan ($0/month)

  • Pay-as-you-go
  • Access surplus meals
  • Browse all meals

 

 

 

 

 

💳 You can pay with Credit/Debit Card or add funds to your Wallet

⚡ Need more funds at checkout? Use Quick Reload to add $20, $30, $40, or $50 instantly

🍱 Savers Plan ($19.99/month)

  • $19.99 added to your wallet every month as Wallet Cash
  • Use your Wallet Cash to pay for meals
  • Access discounted regular lunch
  • Faster checkout with wallet

 

 

 

 

📌 All paid plans renew monthly automatically

⚡ Need more funds at checkout? Use Quick Reload to add $20, $30, $40, or $50 instantly

🍽️ Foodie Plan ($39.99/month)

  • $39.99 added to your wallet every month as Wallet Cash
  • More Wallet Cash and greater savings
  • Access discounted regular lunch, happy hour and dinner
  • More frequent access to discounted meals and time-based deals

 

 

📌 All paid plans renew monthly automatically

⚡ Need more funds at checkout? Use Quick Reload to add $20, $30, $40, or $50 instantly

Your Wallet is used to pay for meals.

  • Add Wallet Cash anytime using your card, Apple Pay or Quick Reload at checkout
  • Use Wallet Cash to check out faster
  • Get alerted if your Wallet Cash is low — reload instantly with one tap

Yes. All paid plans renew monthly.

You can switch to the Free Plan anytime in Account Settings.

After switching:

  • You keep paid plan benefits until the end of your billing period
  • Your Wallet Cash is non-refundable and remains available to use anytime  
  • You switch back to the Free Plan after your billing period
  • Any remaining Wallet Cash stay available

Quick Reload lets you instantly add money to your Wallet when your balance is low — so your order goes through without interruption.

How it works:
• If your balance is low at checkout, you’ll be prompted to reload
• Choose an amount: $20, $30, $40, or $50
• Money is added instantly and your order continues

Good to know:
• You only add money when you choose to
• No automatic top-ups
• Added money stays in your Wallet until used

Any money in your Wallet stays available until you use it.

  • Never expires: Your balance carries over with no time limits.
  • Applies to all deposits: Monthly plan payments and Quick Reloads.

Wallet Cash is non-refundable once loaded. If you place a food order using your Wallet Cash, you have a 15-minute cancellation window from the time of order placement. Cancellations within this window are instantly returned to your Wallet Cash balance. After 15 minutes all sales are final.

Paid Plan and Quick Reload transactions are processed immediately and cannot be cancelled once completed.

Before deleting your account, here’s what you need to know about your Wallet Cash:

If you have Wallet Cash remaining: Wallet Cash is non-refundable, so we recommend using your balance before deleting your account. You’ll see these options in the app:

  • Spend Balance: Use your remaining Wallet Cash toward your next meal.
  • Keep Wallet Active: Switch to the Free Plan instead of deleting your account — your Wallet Cash stays available.
  • Contact Support: Reach out to our team if you need help using your remaining balance.

 

If you proceed with deletion while Wallet Cash remains, your balance will no longer be accessible. Unused balances are handled in accordance with New York unclaimed property law.

If your balance is $0: Go to Profile → Delete Account. You’ll receive a confirmation email before your account is permanently deleted.

Using “Sign in with Apple”? If you don’t see the confirmation email, you may have used Hide My Email. To find your relay address:

  1. Go to Settings > [Your Name] > Sign in with Apple
  2. Tap our App Name in the list
  3. Your relay email (ending in @privaterelay.appleid.com) will be shown
  4. Tap Delete at the bottom to disconnect your Apple ID from our app

 

Note: Account deletion is permanent and cannot be undone.

Flash Grüb connects you with surplus and pre-order discounted meals from participating vendors. All items are prepared and handled by the restaurant or vendor directly. For specific questions about ingredients, allergens, or food handling, we encourage you to reach out to them directly.

Surplus meals are end-of-day items available in limited quantities. Pre-Order meals are select discounted regular items (1–2 options) that may vary daily.

At the restaurant, scan the store’s unique QR code using the Flash Grüb app.

A confirmation screen will appear and you will show it to staff to receive your meal.
This screen expires after 5 minutes so scan when ready to pick up your order.

Not yet.

Flash Grüb is pickup-only.
Pickup times are shown in each order.

Orders not picked up on time are non-refundable.

We send reminders before pickup.

We accept:

  • Credit cards
  • Debit card
  • Apple pay

 

💡 Wallet checkout is faster.

Yes, you can cancel within 15 minutes of placing your order for a full refund. After that, your order is locked so the restaurant can prepare or reserve your food.

This helps restaurants prepare efficiently and reduces food waste.

Yes. You can manage:

• Order updates

• Pickup reminders

• Subscription alerts

• Quick Reload alerts (low balance notifications)

Save money with Flash Grüb

Your wallet will thank you twice. Unlock exclusive deals from local restaurants in two ways, all in one app.

Choose Your Plan